The Ghana Education Service (GES) has reminded teachers to adhere to established administrative procedures when raising concerns, cautioning against bypassing local education authorities to present grievances directly at the national office.
The directive was contained in a letter titled “Management Reinforces Respect for Administrative Structures and Professional Conduct,” which was shared on Tuesday, March 10, 2026, by the Head of Public Relations, Daniel Fenyi.
According to him, the Service’s administrative structure requires that issues raised by teachers or students be first handled at the school level by the head of the institution. If the matter remains unresolved, it should then be referred to the district office, followed by the regional office, before escalating to the national level when necessary.
GES indicated that the school, district and regional offices have historically handled more than 60 percent of complaints successfully.
However, the Service expressed concern about a rising trend where some teachers leave their classrooms to take complaints directly to the national office, ignoring the established chain of command.
The letter emphasised that teachers should prioritise their core responsibility of teaching rather than engaging in administrative tasks. It noted that administrative processes and paperwork should be managed by designated office personnel.
GES also highlighted that the government has strengthened the authority of school, district and regional offices as part of broader efforts to decentralise the education system, allowing issues to be addressed closer to their source and minimising disruptions to teaching and learning.
The Service therefore urged teachers to respect the administrative hierarchy, warning that bypassing the system undermines professionalism within the education sector and affects valuable instructional time for students.
Source: citinews
