The Ghana Airports Company Limited (GACL) has launched the 2025 International Customer Service Week, affirming its commitment to delivering exceptional passenger experiences across all its airports. Mrs. Yvonne Nana Afriyie Opare, the Managing Director of GACL, commended staff and stakeholders for their unwavering dedication to ensuring smooth, safe, and memorable journeys for all travellers.
The launch was on the theme: “Enjoyable Experience, Efficient Facilitation.” She emphasised the importance of reclaiming and exceeding the company’s former glory, outlining ongoing initiatives to modernize systems, improve processes, and provide staff training in line with international best practices. “This year’s theme is a powerful call to action, reminding us that every traveller who passes through our terminals carries expectations, emotions, and a story,” Mrs. Opare said.
Mr. Eric Prempeh, Assistant Director of Customer Service, GACL underscored the importance of teamwork in achieving service excellence. He urged staff to take ownership of the customer experience and foster collaboration across all departments.
A key highlight of the launch was the unveiling of the “SERVE” Standard, a newly developed service creed aimed at strengthening customer engagement across all GACL-operated airports. This was followed by the signing of the Service Pledge by Management, Staff, and Stakeholders, a symbolic reaffirmation of GACL’s commitment to outstanding customer service. The 2025 Customer Service Week will be celebrated across all GACL operated airports.
Activities for the celebration will feature: Customer Service Awareness Forum, Airport Service Quiz, Stakeholder Engagement Sessions and Staff Recognition Initiatives .GACL expressed gratitude to all partners and stakeholders for their continued support in making Ghana’s airports welcoming gateways to the world.
Source: GNA
